Software/IT Support

June 2020

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About

RAMP InterActive has been developing sports management software solutions since 2003. We are based out of Edmonton, Alberta. This position is not a remote position, you will be required to work in our office once we scale up from the current COVID situation.

Job Brief

We are looking for a customer service-oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Your job will require you to learn our various software platforms and assist support our clients.

Responsibilities

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

Requirements

  • Proven working experience in providing help desk support
  • Proficiency in English & French
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Sport knowledge and acumen is recommended

You Must

  • Have a customer-centric mindset
  • Outstanding Customer Service, creating positive experiences in every interaction with users
  • Work well in a team environment
  • Have Excellent communication skills
  • Have Excellent documentation skills
  • Have Excellent critical thinking, problem solving and troubleshooting skills

Resumes or CVs

Mr James Huynh
Chief Technology Officer
careers@rampinteractive.com

 

RAMP InterActive

www.rampinteractive.com
200, 17612 107 Ave NW
Edmonton, AB T5S 1G8
1 780 487 7267